All products sold via the TRACQS Creative Communities Shop operated by TRACQS Pty Ltd are subject to these terms and conditions. 

Administration

  1. The TRACQS Creative Communities Shop is operated by TRACQS Pty Ltd – ABN  631 962 948
  2. The email address for the TRACQS Creative Communities Shop is shop@tracqs.com.au 

Payments and pricing

  1. All prices are in Australian dollars (AUD).
  2. We accept payment via the following methods: Visa, Mastercard

Privacy and Security

  1. Please click here to read our Privacy Policy 
  2. Our shopping cart uses a 256 bit SSL (Secure Socket Layer) encryption to protect your sensitive information.

How the order is processed

We process and dispatch paid orders twice weekly (Monday and Thursday) as part of our training program.  

Any orders received between 12:00 pm Monday and 12:00 pm Thursday will be processed and dispatched on Thursday (with dispatch timing dependent on stock levels).   

Any orders received between 12:00 pm Thursday and 12:00 pm Monday will be processed and dispatched on Monday (with dispatch timing dependent on stock levels). 

If the item you have ordered is not in stock, we will contact you via phone or email to discuss further options. 

Pick up is available between 9.30 am – 1:30 pm Monday to Thursday on the day after your order has been placed. If collection is required sooner, please call TRACQS Creative Communities Shop on 0419 871 421 to make arrangements.

Shipping & Delivery

  1. We deliver products Australia wide. Shipping costs are influenced by the size and weight of your order.
  2. Unless otherwise agreed in writing, the Customer will be responsible for all costs associated with Delivery, including freight and other charges arising from the point of dispatch of the Goods to the Customer at the specified point of delivery.
  3. The costs associated with Delivery of Goods are subject to change.
  4. We will process and dispatch your order within 1-3 business days of receipt (please see order processing details), subject to stock availability. Once dispatched, you will receive your order within 1-10 working days, depending on the delivery service used and your location.
  5. Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00 am – 5:00 pm). There must be an authorised person to sign for the delivery. Deliveries will occur Monday to Friday, not on weekends or public holidays. Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect. Advance notification of delivery day, date or time by phone or email is not possible. Since we use third party delivery, we are unable to provide this service, which is why we stress it is important to have a person at the premises to verify the goods have arrived.

Returns / Refunds

We will happily arrange for the exchange or refund of any goods purchased via the TRACQS Creative Communities Shop operated by TRACQS Pty Ltd, provided that: 

  1. You return the item within 30 days of purchase
  2. You have a clear proof of purchase, typically an original tax invoice
  3. The item is not soiled, damaged and is in original condition
  4. You return the item with a completed returns/exchange form.

How to return an item

Please contact TRACQS Pty Ltd:
Email: shop@tracqs.com.au 
Phone: 0419 871 421

We will contact you within 3 business days to discuss the best option to return/exchange your item.

Please pack up any item you would like to return and send it to:
TRACQS Creative Communities Shop
18 Thongon Street
Kuranda QLD 4881

Please take care to protect the item when posting. The return postage is your responsibility. If possible, return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. If the item is faulty, we will pay for postage to return the faulty product and we will also pay for postage to send the new product to you. 

Please contact us by email at shop@tracqs.com.au. If you are returning due to change of mind, then you will incur the cost of postage. Once we receive the product, we will refund the cost of the product. We will not be able to refund the delivery portion of the payment.

How much will be credited or refunded

We will refund your money the same way you have purchased it. This means, we will credit your credit card account.

Refunds may take up to three days to process. Shipping and handling fees are not refundable, unless the items returned are faulty*, in which case we will refund the original postage amount once you’ve posted the faulty* item back to the TRACQS Pty Ltd.

* Items will be deemed faulty once they have been returned to the TRACQS Creative Communities Shop and verified. 

Please note: The postage cost for exchanges or change of mind returns will be incurred by the customer.

Amendment of Terms and Conditions

We reserve the right to amend these Terms & Conditions without notice to you from time to time. If we decide to change these Terms & Conditions we will post those changes here. We encourage you to visit this section of our site regularly in order to remain informed of any changes. Any such amendment will be effective once the revised terms have been posted on the Site.